Complaints

We are committed to delivering a high standard of service at Investwizz. If something has not met your expectations, we would like the opportunity to understand what happened and put things right.

You can contact us using any of the following:

• Email: help@investwizz.co.uk
• In-app: submit a help ticket
• Website: through our contact form

Please include your name, account details and a short description of your concern.

Investwizz will acknowledge your complaint promptly and review it carefully.

If we can resolve your complaint within 3 working days, we will confirm this to you.

If we need more time, we will keep you updated and provide a final response within 8 weeks.

If you are not satisfied with our final response, or if 8 weeks pass without resolution, you may be entitled to refer your complaint to the Financial Ombudsman Service.

You must do this within 6 months of our final response.

Website: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Phone: 0800 023 4567

Investwizz Limited is our trading name. Investwizz Trading Limited is the regulated entity and an Appointed Representative of WealthKernel Limited (FCA authorised and regulated).